Coronavirus update

December 2020

We wanted to provide a brief update in relation to the coronavirus pandemic.

Wales is currently under a Tier 4 lockdown and in line with the Welsh Government advice, our Hawarden showroom is currently closed to the public.

Order processing

All orders are still being processed as normal and our online store is still running 24/7.

Showroom & in person visits

The safety of both our customers and team will always be our biggest priority.

While we are currently under lockdown in Wales, our Hawarden showroom will remain closed to the public.

We will continue to assess the situation and will update this page when things change. 

Contacting us by phone

While we’re still open to receive calls, the number of staff we have onsite is reduced, which may have an impact on our availability over the phone at the moment. If you are finding that our phone lines are busy, we’re very sorry. We would encourage you to contact us by email using the contact form or to leave an answer phone message and we will get back to you as soon as we can.

Deliveries

We continue to despatch as normal, rest assured that any order placed with us is unaffected.

Delivery services within the UK are generally running as normal. There has been a change at the point of delivery because of the new safe distance requirements. Postal workers and couriers no longer require a signature and instead a note of recipient name is taken. 

We are currently experiencing high demand so our delivery times for a limited number of orders may be extended at the moment, we would like to apologise for any inconvenience caused.

Please stay safe.