Terms & Conditions

The buyer’s attention is in particular drawn to the provisions of condition 10.4. 

1. Interpretation

1.1. The definitions and rules of interpretation in this condition apply in these conditions. “Buyer”: the person, firm or company who purchases the Goods from the Company. “Company”: Chester (UK) Limited (Company Number 02752012) whose registered office is situate at Clwyd Close, Hawarden Industrial Park, Hawarden, Deeside, Clwyd CH5 3PZ. “Contract”: any contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating these conditions. “Delivery Point”: the place where delivery of the Goods is to take place under condition 4. “Goods”: any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them). “INCOTERMS”: the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made.

1.2. A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.3. Words in the singular include the plural and in the plural include the singular.

1.4. A reference to one gender includes a reference to the other gender.

1.5. Condition headings do not affect the interpretation of these conditions.

2. Application of terms

2.1. Subject to any variation under condition 

2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).

2.2. No terms or conditions endorsed on, delivered with or contained in the Buyer’s purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

2.3. These conditions apply to all the Company’s sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by [a director]of the Company. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. Nothing in this condition shall exclude or limit the Company’s liability for fraudulent misrepresentation.

2.4. Each order or acceptance of a quotation for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.

2.5. No order placed by the Buyer shall be deemed to be accepted by the Company until a written acknowledgement of order is issued by the Company or (if earlier) the Company delivers the Goods to the Buyer.

2.6. The Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.

2.7. The Company reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EU requirements and or which do not materially affect their quality or performance.

2.8. Any quotation is given on the basis that no Contract shall come into existence until the Company despatches an acknowledgement of order to the Buyer. Any quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.

3. Description

3.1. The quantity and description of the Goods shall be as set out in the Company’s quotation or acknowledgement of order.

3.2. All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.

4. Delivery

4.1. Unless otherwise agreed in writing by the Company, delivery of the Goods shall take place at the Company’s place of business.

4.2. Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

4.3. Subject to the other provisions of these conditions the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds [180] days. 

4.4. If for any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations:

4.4.1. risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Company’s negligence);

4.4.2. the Goods shall be deemed to have been delivered; and 4.4.3. the Company may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

4.5. The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for loading the Goods.

4.6. The Company may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract. 

4.7. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Buyer to repudiate or cancel any other Contract or instalment. 

5. Non-delivery

5.1. The quantity of any consignment of Goods as recorded by the Company on despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

5.2. The Company shall not be liable for any non-delivery of Goods (even if caused by the Company’s negligence) unless the Buyer gives written notice to the Company of the non-delivery within [7] days of the date when the Goods would in the ordinary course of events have been received.

5.3. Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.

6. Risk/title

6.1. The Goods (including but not limited to the Goods sold on a sale or return basis) are at the risk of the Buyer from the time of delivery (or in the case of Goods to be exported from the United Kingdom, on acceptance of the Buyer’s order by the Company). 

6.2. Ownership of the Goods shall not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of: 6.2.1. the Goods; and 6.2.2. all other sums which are or which become due to the Company from the Buyer on any account. 

6.3. Until ownership of the Goods has passed to the Buyer, the Buyer shall: 6.3.1. hold the Goods on a fiduciary basis as the Company’s bailee; 6.3.2. store the Goods (at no cost to the Company) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Company’s property; 6.3.3. not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and 6.3.4. maintain the Goods in satisfactory condition and keep them insured on the Company’s behalf for their full price against all risks to the reasonable satisfaction of the Company. On request the Buyer shall produce the policy of insurance to the Company.

6.4. The Buyer may resell the Goods before ownership has passed to it solely on the following conditions: 6.4.1. any sale shall be effected in the ordinary course of the Buyer’s business at full market value; and 6.4.2. any such sale shall be a sale of the Company’s property on the Buyer’s own behalf and the Buyer shall deal as principal when making such a sale.

6.5. The Buyer’s right to possession of the Goods shall terminate immediately if: 6.5.1. the Buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the Buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or 6.5.2. the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or 6.5.3. the Buyer encumbers or in any way charges any of the Goods.

6.6. The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company.

6.7. The Buyer grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them. 

6.8. Where the Company is unable to determine whether any Goods are the goods in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Company to the Buyer in the order in which they were invoiced to the Buyer. 

6.9. On termination of the Contract, howsoever caused, the Company’s (but not the Buyer’s) rights contained in this condition 6 shall remain in effect. 

7. Price

7.1. Unless otherwise agreed by the Company in writing, the price for the Goods shall be, except in cases of obvious error, the price set out in the Company’s price list published on the date of delivery or deemed delivery.

7.2. The price for the Goods shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts the Buyer shall pay in addition when it is due to pay for the Goods.

7.3. The price of the Goods (including but not limited to the prices set out in this catalogue) are liable to change at any time without notification.

7.4. The Company’s catalogues and brochures contain a large number of Goods and it is always possible that, despite the Company’s efforts, some of the Goods listed therein may be incorrectly priced. If a Good’s correct price is higher than the price stated in the Company’s catalogues, brochures and any other promotional material, the Company will normally at its discretion, either contact the Buyer for instructions prior to delivery of the Goods or reject the Buyer’s order and notify the Buyer of such rejection.

7.5. The Company is under no obligation to provide the Goods to the Buyer at the incorrect (lower) price, even if the pricing error is obvious and unmistakable and could have reasonably been recognised by the Buyer as mis-pricing.

8. Payment

8.1. Subject to condition 

8.4, payment of the price for the Goods is due in pounds sterling.

8.2. Time for payment shall be of the essence.

8.3. No payment shall be deemed to have been received until the Company has received cleared funds.

8.4. All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.

8.5. The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Buyer.

8.6. If the Buyer fails to pay the Company any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of [5]% above the base lending rate from time to time of HSBC BANK, accruing on a daily basis until payment is made, whether before or after any judgment. The Company reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

9. Quality

9.1. Where the Company is not the manufacturer of the Goods, the Company shall endeavour to transfer to the Buyer the benefit of any warranty or guarantee given to the Company.

9.2. The Company warrants that (subject to the other provisions of these conditions) on delivery [, and for a period of [12] months from the date of delivery,] the Goods shall: 9.2.1. be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and 9.2.2. be reasonably fit for any particular purpose for which the Goods are being bought if the Buyer had made known that purpose to the Company in writing and the Company has confirmed in writing that it is reasonable for the Buyer to rely on the skill and judgement of the Company.

9.3. The Company shall not be liable for a breach of any of the warranties in condition 9.2 unless: 9.3.1. the Buyer gives written notice of the defect to the Company, and, if the defect is as a result of damage in transit to the carrier, within [7] days of the time when the Buyer discovers or ought to have discovered the defect; and 9.3.2. the Company is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer (if asked to do so by the Company) returns such Goods to the Company’s place of business at the Company’s cost for the examination to take place there.

9.4. The Company shall not be liable for a breach of any of the warranties in condition 9.2 if: 9.4.1. the Buyer makes any further use of such Goods after giving such notice; or 9.4.2. the defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or 9.4.3. the Buyer alters or repairs such Goods without the written consent of the Company.

9.5. Subject to condition 9.3 and condition 9.4, if any of the Goods do not conform with any of the warranties in condition 9.2 the Company shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if the Company so requests, the Buyer shall, at the Company’s expense, return the Goods or the part of such Goods which is defective to the Company.

9.6. If the Company complies with condition 9.5 it shall have no further liability for a breach of any of the warranties in condition 9.2 in respect of such Goods. 

9.7. Any Goods replaced shall belong to the Company and any repaired or replacement Goods shall be guaranteed on these terms for the unexpired portion of the [12] month period. 

10. Limitation of liability 

10.1. Subject to condition 4, condition 5 and condition 9, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of: 

10.1.1. any breach of these conditions; 10.1.2. any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and 10.1.3. any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

10.2. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

10.3. Nothing in these conditions excludes or limits the liability of the Company: 10.3.1. for death or personal injury caused by the Company’s negligence; or 10.3.2. under section 2(3), Consumer Protection Act 1987; or 10.3.3. for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or 10.3.4. for fraud or fraudulent misrepresentation.

10.4. Subject to condition 10.2 and condition 10.3: 10.4.1. the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and 10.4.2. the Company shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

11. Assignment 11.1. The Company may assign the Contract or any part of it to any person, firm or company.

11.2. The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.

12. Force majeure The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes, import or export embargoes, or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays af­fecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, pro­vided that, if the event in question continues for a continuous period in excess of [30] days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.

13. Export Terms

13.1. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of INCOTERMS shall have the same meaning in these Conditions, but if there is any conflict between the provisions of INCOTERMS and these Conditions, the latter shall prevail.

13.2. Where the Goods are supplied for export from the United Kingdom, the provisions of this condition 13 shall (subject to any special terms agreed in writing between the Buyer and the Company apply notwithstanding any other provision of these Conditions).

13.3. The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.

13.4. [The Buyer shall be responsible for arranging for testing and inspection of the Goods at the Company’s place of business before shipment. The Company shall have no liability for any claim in respect of any defect in the Goods which would be apparent on inspection and which is made after shipment, or in respect of any damage during transit.]

14. General 

14.1. Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.

14.2. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

14.3. Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

14.4. Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

14.5. The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

14.6. The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

15. Communications 

15.1. All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax: 15.1.1. (in case of communications to the Company) to its registered office or such changed address as shall be notified to the Buyer by the Company; or 15.1.2. (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Buyer set out in any document which forms part of the Contract or such other address as shall be notified to the Company by the Buyer.

15.2. Communications shall be deemed to have been received: 15.2.1. if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or 15.2.2. if delivered by hand, on the day of delivery; or 15.2.3. if sent by fax on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day. 15.3 Communications addressed to the Company shall be marked for the attention of ( Chris O’Hare)

16. Cancellation, Returns & Refunds

16.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of the date of delivery to you. In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 30-day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.

16.2 You will lose your right to cancel after the expiry of the 30-day period referred to in clause 16.1 (this does not affect your rights if there is any problem with the goods).

16.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using the contact details set out below at clause 16. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

16.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost (subject to clause 16.8), unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. You must return goods with all components included.

16.5 Following cancellation, subject to clause 16.7 we will refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day: 16.5.1 you notified us to cancel your order, where you have not received the goods; or, 16.5.2 we receive the goods you returned to us, where you are in receipt of the goods; or 16.5.3 you provide us with a proof of return for the goods, where you have returned the goods, but we have not yet received them

16.6 We will refund you using the same means of payment as you used to pay for your order or purchase.

16.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

Faulty Goods
16.8 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 30-day period in clause 16.1.

16.9 Without prejudice to your right to cancel orders generally under this clause 16, if you have notified us of a problem with the goods within 30 days of delivery or collection, you have a right to reject the goods and receive a full refund, or alternatively we are happy to provide a replacement.

16.10 If an item develops a fault after 30 days following delivery or collection, we may offer a repair or replacement of the item or offer a price reduction or refund. If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, we may ask you to make contact with the manufacturer direct or we can do this on your behalf. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.

17. Delivery Terms

Unless otherwise agreed at order stage, we will deliver your machine kerb side on a pallet using a third party transport company.

Larger machines may be split delivered on pallets and may require final assembly and positioning following kerb side delivery. This being the responsibility of the purchaser.

We accept no responsibility for any damage incurred beyond the point of kerb side delivery.

Please check your machine has arrived safely on receipt and if not completely satisfied, please sign as damaged when received and contact us immediately.

Any agreed delivery time slots are an estimate and are subject to change.

18. Discounts and Offers

Any offers listed are applicable only during the time period noted.

Discounts and offers may be applicable to specific categories only, and apply to instock items only – please refer to any documentation and promotional posts for further details.

19. Gift Cards

Gift cards are valid for purchase or part purchase of goods and cannot be exchanged for cash, either in part or in full and has no cash value.

Mutilated, damaged or defaced gift cards cannot be exchanged.

No liability will be accepted for the replacement or refund of lost, stolen or defaced gift cards.

Gift cards are only valid from 12 months of date of issue.

Gift cards cannot be used in conjunction with any other offer.