Refund Policy
Returns & Refunds
This is our Returns & Refunds Policy, we hope it is pretty clear but if you have any questions please contact us at sales@chestermachinetools.com or telephone (0)1244 531631
Returns
Please contact sales@chestermachinetools.com if you have any queries about your order.
Item(s) can only be returned if they are unused and in a re-saleable condition and returned in their original packaging. Item(s) must be returned within 7 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.
The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by Chester Machine Tools UK.
Return your item(s) to the below address:
Returns Department – Chester UK
Head Office
Clywd Close
Hawarden Industrial Park
Hawarden
Chester
CN5 3PZ
In the rare event of a customer receiving an item which is damaged/defective* or incorrect (which were not advertised as damaged, unpackaged or no lid), please return the item to us, we will inspect it on receipt and advise. We will then either offer a full refund for the goods or If we feel this is a customer error we will email our findings.
*At the discretion of our management, we may require photographic evidence to support claims for damages.
Postal Services
Orders are sent via DPD, Royal Mail, or Pallex.
Dispatch times vary dependant on the item ordered, for machines you can request a preferred delivery date during checkout. With all orders we can confirm dispatch and proof of postage if required.
Standard UK Delivery can take 2-3 working days to arrive, but may take longer.
Worldwide Standard Delivery takes 15-20 working days to arrive, but may take longer.
Worldwide Express Delivery takes 3-7 working days to arrive, but may take longer.
Refunds
Upon receipt of your return, Chester Machine Tools UK will issue a refund within 30 working days starting from the date your return is received.
Please note delivery charges are non refundable, you will be refunded the cost of the product only.
However delivery charges will be refunded in the following cases:
- non-delivered item(s)
- defective item(s)
- incorrect item(s)
Exchanges
If you bought your item online, we are unable to exchange it via post. You can return the item and we will issue a refund as per our policy. You can then reorder the correct item.
Incomplete Orders
If you order has been delivered incomplete, please contact Chester Machine Tools at sales@chestermachinetools.com
Missing Orders
If your order has not been delivered or you believe it has been lost, please read the following and then contact us at sales@chestermachinetools.com
In the event of a missing order, please check your mail for an Advisory Card. This would indicate that your parcel is with your courier and you will be required to arrange redelivery. Alternatively, please check with your neighbours or check a safe place that the courier may have left your post.
If the order can still not be located after 14 working days, we can send a replacement item or issue a refund.
As postal services do not consider domestic orders (within the UK) lost until 15 working days have elapsed from the due date of delivery, please contact us after 15 working days have passed, unless there is evidence to the contrary to demonstrate that the item has not been lost.
For International orders, as shipping services do not consider International orders (outside Europe) lost until 25 working days have elapsed from the due date of delivery, please contact us after 25 working days have passed, unless there is evidence to the contrary to demonstrate that the item has not been lost.
For orders within Europe, as postal services do not consider European orders lost until 20 working days have elapsed from the due date of delivery, please contact us after 20 working days have passed, unless there is evidence to the contrary to demonstrate that the item has not been lost.
Working days for the purpose of our Returns & Refunds policy, do not include Saturday, Sunday or Bank Holidays.